Terms of service
Last updated: February 2026
1. Overview
This website is operated by Lunezzo. Throughout the site, the terms “we”, “us” and “our” refer to Lunezzo. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy. If you do not agree with these Terms, please do not use our website.
2. Business Information
Store name: Lunezzo
Address: 453 Flinders Ln, Melbourne VIC 3000, Australia
Email: support@lunezzo.com
Phone: +61480008156
Customer Service Hours: Monday to Friday: 9am – 6pm (AEST) | Saturday and Sunday: Closed
3. Eligibility & Acceptable Use
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- You will use this website only for lawful purposes.
- You will not misuse, interfere with, or attempt to disrupt the website’s operation or security. We reserve the right to refuse service where reasonably necessary to prevent unlawful activity or protect our business and customers.
4. Product Information
We strive to ensure that all product descriptions, images, pricing, and availability information are accurate and up to date. However:
- Colours may vary slightly depending on your device display.
- Minor variations in measurements may occur.
- We reserve the right to correct any errors, inaccuracies, or omissions at any time.
5. Pricing & Taxes
All prices are listed in Australian Dollars (AUD) and include applicable Goods and Services Tax (GST). Prices may be updated prior to order confirmation. The final price payable is shown at checkout.
6. Orders & Acceptance
When you place an order, you are making an offer to purchase a product. An order is considered accepted once it has been processed and dispatched. We may cancel or refuse an order where reasonably necessary, including in cases of:
- Payment issues
- Suspected fraudulent activity
- Stock unavailability
- Pricing errors If an order is cancelled after payment has been made, a full refund will be issued.
7. Payment
We accept the following secure payment methods: Visa, Mastercard, American Express (AMEX), Apple Pay, Google Pay, Shop Pay, and UnionPay.
All payments are processed securely using encrypted technology. You will receive an order confirmation email after placing your order.
8. Shipping & Delivery
Shipping terms, delivery estimates, and related conditions are outlined in our Shipping Policy. Delivery timeframes provided on our website are estimates only.
9. Returns & Consumer Rights
Our Return & Refund Policy outlines the conditions under which returns and refunds are processed. Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law. Where goods fail to meet a consumer guarantee under Australian Consumer Law, you are entitled to an appropriate remedy as provided by law.
10. Third-Party Services
Our website may include links or integrations with third-party services (such as payment providers). We are not responsible for the content or practices of third-party websites.
11. Limitation of Liability
To the extent permitted by law, our liability in connection with products purchased through our website is limited to the remedies available under the Australian Consumer Law. We are not liable for indirect or consequential loss arising from the use of this website. This clause does not limit any rights that cannot legally be excluded.
12. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Lunezzo and may not be used without prior written permission.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia, and the Australian Consumer Law.
14. Changes to Terms
We may update these Terms from time to time. The most current version will always be available on this page.
8. Contact Information
Store name: Lunezzo
Address: 453 Flinders Ln, Melbourne VIC 3000, Australia
Contact form: click here
E-Mail: support@lunezzo.com
Phone number: +61480008156
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am - 6pm (AEST)
Saturday and Sunday: Closed