Lunezzo FAQs
How much does shipping cost?
Shipping within Australia is free on all orders.
How long will it take for my order to arrive?
Delivery times depend on your location.
You can find detailed information on our Shipping Policy page.
Do you accept returns?
Yes. You may return your items within 30 days of delivery.
For full details, please refer to our Returns & Refund Policy.
What happens if my item arrives faulty or incorrect?
If an item arrives damaged, faulty, or different from what you ordered, please contact us within 30 days.
In most cases, you do not need to return the faulty item.
We will replace it free of charge or offer a refund.
Lunezzo covers all costs for faulty or incorrect items.
Do you accept returns for non-faulty products?
Yes, we accept returns for non-faulty products, provided they meet the conditions outlined in our Returns & Refund Policy.
The customer is responsible for return shipping for non-faulty items.
Do you offer exchanges?
No, we currently do not offer exchanges.
If you need a different size or item, you can return your order and place a new one.
How long do I have to request a return?
You have 30 days from the date of delivery to request a return.
How can I return an item?
All returns are handled by post.
You will find the full instructions on our Returns & Refund Policy page.
Do you provide return labels?
No, return labels for non-faulty items are the responsibility of the customer.
Is there a restocking fee?
No, we do not charge any restocking fees.
How long does it take to receive a refund?
Refunds are typically processed within 14 days after we receive and check your returned item.
How can I track my order?
You can track your order through our Order Tracking page.
Simply enter your tracking number and follow the steps.
How can I contact your support team?
You can reach our support team in several ways:
Contact information
Store name: Lunezzo
Address: 453 Flinders Ln, Melbourne VIC 3000, Australia
Contact form: click here
Email: support@lunezzo.com
Phone number: +61370451926
Business Hours:
Monday – Friday: 9am – 6pm
Saturday – Sunday: 9am – 4pm