Privacy Policy
Lunezzo — Privacy Policy
At Lunezzo, we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with applicable Australian privacy principles.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
We collect the following types of information when you interact with our website or make a purchase:
Information you provide directly
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through our payment providers)
- Any information you submit through forms or customer support requests
Information collected automatically
We may automatically collect certain data when you browse our website, including:
- IP address
- Browser type and device information
- Pages you visit
- Cookies and similar tracking technologies
This helps us improve website performance and enhance your shopping experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you opt in)
- Detect and prevent fraud or security issues
We do not sell or rent your personal data to third parties.
3. Sharing Information With Third Parties
We only share your information with trusted third-party partners when necessary to operate our business, such as:
- Payment processors (to handle secure transactions)
- Shipping carriers (to deliver your order)
- Customer support tools
- Analytics and website performance services
These third parties are required to keep your information confidential and use it only for the services they provide to us.
We may also disclose information if required by law or to protect our legal rights.
4. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
You can disable cookies in your browser settings, but some features of the website may not function properly without them.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption
- Secure servers
- Access controls
While we take all reasonable steps to safeguard your data, no method of electronic transmission is 100% secure.
6. Your Rights
You may request at any time to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data (where legally permitted)
To make a request, please contact us at: support@lunezzo.com
We aim to respond within a reasonable timeframe.
7. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to check their privacy policies before providing any personal information.
8. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
By continuing to use our website, you accept any changes to this policy.
Contact information
Store name: Lunezzo
Address: 453 Flinders Ln, Melbourne VIC 3000, Australia
Contact form: click here
Email: support@lunezzo.com
Phone number: +61370451926
Business Hours:
Monday – Friday: 9am – 6pm
Saturday – Sunday: 9am – 4pm